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	Customer Care
	FAST Customer Care leverages many years as a cohesive functioning call center, providing decades of knowledge and experience in the building industry as well as accounting and software disciplines. We pride ourselves on maintaining our dedication to excellence in order to provide your organization with expedient and accurate solutions. We employ international, support center industry-standard processes and procedures tailored to the building industry model in order to facilitate delivery of the highest level of performance and productivity to you. We extend the value of our certified network support professionals' expertise as a resource and service to your organization's technical staff for maintaining and optimizing the FAST Builder Management System's performance on your network. We use an automated call distribution system to maximize our efficiencies in call routing. We provide online access to your organization's software support database as well as call trending tools that provide insight to your organization's current and historical activity. These tools assist us in partnering proactively to address your needs. Our support professionals take pride in staying current with emerging technologies and maintaining the competitive advantages that they may lend to your organization. As your partner, we will share these forward experiences with you. Contacting Customer Care Toll-free (800) 411-2020 Telephone (425) 882-0760 Fax (425) 556-4118 Email FASTSupport@TFMG.com Hours You can reach the FAST Customer Care Department Monday through Friday, between the standard business hours of 6:00 AM and 5:00 PM, Pacific Time.
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